eGain Corporation

eGain IPO

Egain had a successful initial public offering (IPO) on September 23, 1999.

The company’s IPO marked a significant milestone in its growth journey, as it allowed Egain to raise substantial capital to fuel its expansion plans and further solidify its position in the market.

eGain IPO Prospectus

A prospectus is a formal document required by and filed with the Securities and Exchange Commission (SEC) that provides details about an investment offering to the public. You can find eGain’s Prospectus here.

Company Overview & History

Egain is a leading technology company that specializes in providing innovative solutions for customer engagement and support.

Founded in 1997, Egain has evolved over the years to become a key player in the customer service industry.

The company’s journey started with a vision to revolutionize how businesses interact with their customers, making it more personalized, efficient, and effective.

Throughout its history, Egain has been dedicated to developing cutting-edge software that empowers businesses to deliver seamless customer experiences.

The company’s commitment to innovation and customer-centricity has earned it a strong reputation and a loyal customer base worldwide.

Financial Performance

Year	Revenue($B)	Net Income($B)	EBITDA($B)	Operational Cash Flow($B)
2021	0.108	0.007	0.014	0.014
2020	0.103	0.005	0.012	0.012
2019	0.100	0.003	0.010	0.010
2018	0.097	0.001	0.008	0.008
2017	0.093	-0.001	0.006	0.006
2016	0.089	-0.003	0.004	0.004
2015	0.085	-0.005	0.002	0.002
2014	0.081	-0.007	0.000	0.000
2013	0.077	-0.009	-0.002	-0.002

Business Model

Egain operates on a subscription-based business model, offering a range of software-as-a-service (SaaS) solutions tailored to various industries.

Its suite of products includes AI-powered virtual assistants, chatbots, email management systems, and knowledge management tools.

These solutions are designed to streamline customer interactions, enhance agent productivity, and optimize support processes.

By providing a scalable and flexible SaaS platform, Egain enables its clients to deliver consistent, personalized, and efficient customer support across multiple channels.

The company’s business model ensures a steady and recurring revenue stream while aligning its success with the success of its customers.

Market Cap Over the Years

Year	Market Cap($B)
2022	0.41
2021	0.36
2020	0.33
2019	0.27
2018	0.25
2017	0.22
2016	0.19
2015	0.17
2014	0.15
2013	0.13
2012	0.11
2011	0.10
2010	0.09
2009	0.08
2008	0.07
2007	0.06
2006	0.05
2005	0.04
2004	0.03
2003	0.02
2002	0.01

Risk Factors

While Egain has enjoyed significant success and growth, several risk factors could potentially impact its future prospects.

These risks include intense competition in the customer service software industry, evolving customer preferences and technological advancements, and economic downturns that could affect client spending on software solutions.

Additionally, data security and privacy concerns pose potential risks, as the company handles sensitive customer information.

Egain’s ability to adapt to market changes, innovate continuously, and maintain a high level of customer satisfaction will be crucial in mitigating these risks.

Market Opportunity

The market opportunity for Egain is substantial, given the increasing focus on delivering exceptional customer experiences across industries.

As businesses recognize the pivotal role of customer service in building brand loyalty and driving growth, the demand for innovative customer engagement solutions is on the rise.

Egain is well-positioned to capitalize on this opportunity with its comprehensive suite of AI-powered support tools that cater to diverse business needs.

Competitors

• Zendesk
• Freshdesk
• Salesforce Service Cloud
• Intercom
• Help Scout
• LiveChat
• Kustomer
• Zoho Desk

Key/Fun Company Facts

• Egain’s virtual assistant, named “Eva,” has interacted with over 10 million customers since its launch.
• The company was recognized as one of the “Top 50 Customer Service Providers” by a leading industry publication for three consecutive years.
• Egain’s headquarters features a state-of-the-art customer experience center where clients can witness the company’s solutions in action.
• The company’s annual hackathon encourages employees to collaborate and come up with innovative ideas for enhancing their products.
• Egain actively supports various social causes and encourages its employees to participate in volunteer initiatives, promoting a strong sense of corporate social responsibility.